Class Activity Book-BSBITU101 Operate a personal digital device Pre-order Core units CHCCOM002 Use communication

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

Units of competency TAEASS503 Lead assessment validation processes TAEASS502 Design and develop assessment tools TAEASS504 Develop and implement recognition strategies TAEASS501 Provide advanced assessment practice If you require RPL Kits with comprehensive benchmarking

Units of competency MSFFT4012 Prepare a tender submission MSS402051 Apply quality standards MSFFT4008 Interpret and use workplace information BSBCUS301 Deliver and monitor a service to customers MSFFM3011 Measure and draw site layout for manufactured furniture products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRP003 Reflect on and improve own professional practice Elective Units CHCADV001 Facilitate the interests and rights of clients CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS014 Provide brief interventions CHCCCS017 Provide loss and grief support If you require RPL Kits with comprehensive benchmarking

Class Activity Book-BSBITU101 Operate a personal digital device Pre-order Core units CHCCOM002 Use communicationOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the