Unit Knowledge Guide-CPPSEC5009 Implement communication systems to respond to active threats DEF aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

engaging and compliant classroom or webinar delivery of the qualification/unit

Units of competency AHCIRG215 Assist with low volume irrigation operations AHCIRG217 Assist with pressurised irrigation operations FBPVIT2004 Pick grapes by hand AHCMOM202 Operate tractors FBPVIT2008 Train vines FBPVIT2018 Support mechanical harvesting operations FBPVIT2009 Plant vines by hand FBPVIT2015 Carry out basic canopy maintenance AHCPHT201 Plant horticultural crops FBPWIN2001 Perform effectively in a wine industry workplace BSBWHS301 Maintain workplace safety FBPVIT2003 Hand prune vines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT411 Apply critical thinking to work practices CUAACD411 Integrate colour theory and design processes CUADES305 Source and apply information on the history and theory of design CUADES411 Generate design solutions CUADES412 Interpret and respond to a design brief CUAPPR411 Realise a creative project CUAWHS312 Apply work health and safety practices Elective units BSBCRT412 Articulate

operate and maintain mechanical coatings systems MSFFF3005 Enhance finishes MSFFF3007 Apply graining and decorative finishes MSFFF3008 Apply traditional French polishing techniques MSFFF3009 Set up

Unit Knowledge Guide-CPPSEC5009 Implement communication systems to respond to active threats DEF aggressive or abusive customers SIRXCEG006Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner